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27 Feb Reduce Customer-Service Costs With Snap4that

Posted at 06:00h in Cost Reduction, Snap4that

You spend real money for every call, chat, or email that your customer-service team answers....

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31 Jan “I’m Happy to Register My New Product,” Said No-One Ever

Posted at 09:00h in Snap4that

It's obvious that your customers should be happy when they're unboxing your product. But there's little chance that they'll be surprised and delighted by the product registration process....

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14 Nov Learn From Your Customers, Even When You Can’t Talk To Them

Posted at 09:00h in Relationship Marketing, Snap4that

Even though you may not be able to speak to your customers because they’ve opted out, you can gain significant, valuable business intelligence by observing their behavior....

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12 Sep Rapidly Deploying Snap4that

Posted at 06:00h in Relationship Marketing, Snap4that

We've really enjoyed watching manufacturers' concerns dissolve as we describe how easily we could roll out a beta test in under a week....

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22 Aug Even Recalls Can Help Build Customer Relationships

Posted at 09:00h in Safety/Recalls

Recalls aren't fun for manufacturers. Okay, don't panic, just follow the recall plan. What, you don't have a recall plan?...

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